Citizen centric measures
In today’s world governance and availability of key services for the citizens is a key concern for all governments. This is the reason that citizen-centricity would remain a key thrust area of government’s work to ensure ease of governance for one and all.
The year 2025 saw significant strides by the union and state governments in strengthening governance through citizen-centric reforms and nationwide employment generation.
The main thrust of citizen centric measures has been the younger generation which has started to feel the ease of availing government services and various other options that they need to avail during the progression of their careers.
The main attraction has been the Digital Transformation which enables the people to avail registrations and filling up of forms through Aadhaar-enabled OTP’s allowing them to maintain a unified profile. Additionally, the UPSC and the Staff Selection Commission (SSC) has transitioned to a fully electronic dossier system, enabling ministries to download verified candidate documents directly.
The citizen centric measures that have won applause and appreciation also includes the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) which has so far resolved over 21 lakh grievances this year alone, providing citizens with a platform to voice their concerns.
On the employment generation front the citizen centric measures have involved the Rozgar Mela initiative, which has distributed approximately 11 lakh appointment letters over three years, with three national-level Rozgar Melas held this year alone.
The citizen welfare has been at the centre of the measures and cleanliness campaigns which have revolutionised the lives of the common man across the length and breadth of the country.
The Special cleanliness campaigns have earned Rs 4,120.79 crore, freed 930.02 lakh sq ft of space, and weeded or closed 167.38 lakh files across 23.65 lakh sites. This achievement can be cited among the top feats the government has achieved in recent past.
The recently-concluded special cleanliness campaign, spearheaded by the Department of Administrative Reforms and Public Grievances (DARPG) under the Personnel Ministry, received tremendous response as it not only helped in institutionalising ‘swachhata’ but also helped in generating revenue for the government exchequer by the selling of scrap or unwanted items.
The campaign was conducted in 11.6 lakh offices across the country, during which 233.75 lakh sq ft of office space was freed, 38.11 lakh files were reviewed, 7.54 lakh grievances were resolved, and Rs 824.07 crore revenue was generated from scrap disposal
Similarly, the initiative on generating awareness on the use of digital life certificates for pensioners too has been one of the most appreciated measures.
Pensioners are required to submit a life certificate every year to continue receiving their pension. Earlier, these certificates had to be submitted only in physical format, which often caused inconvenience to senior citizens. Now, the same can also be done digitally.
Notably, more than 1.5 crore digital life certificates were generated by pensioners during the month-long special campaign.
Interestingly, the recent years have witnessed a wide spectrum of reforms — from digital transformation to civil services capacity building, citizen-centric services and nationwide employment generation which need to be moved forward to bring more ease to the citizens.
