Effective handling of complaints, grievances is fundamental to accountability: Lt Guv
JAMMU, NOV 30: Effective handling of complaints and grievances is fundamental to accountability and prompt resolution of public concerns in a timely & cost-effective way, said the Lieutenant Governor Manoj Sinha while interacting with people during the latest edition of “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat today.
The Lt Governor directed the officers to strengthen public confidence. He also passed on-spot directions to resolve their complaints.
People want to be heard and expect quick action from the administration. LG’s Mulaqaat has emerged as a people-friendly platform, which enables & values complaints & ensures grievances are handled promptly and accountability is fixed for further improvements, the Lt Governor observed.
Listening to people first is the top priority of the administration. The ease of conversations through LG’s Mulaqaat stimulates different departments to support citizen-centric system that provides seamless and integrated public services to meet the increasing societal expectations, said the Lt Governor.
Feedback system on complaints handling have ensured equitable, objective, and unbiased process. All the departments are working in an efficient, effective, integrated, and coherent manner with increased citizen participation, he added.
Noting that Deputy Commissioners and SPs are the face of the administration, the Lt Governor called upon officials to discharge their responsibilities and serve the common man with utmost sensitivity, besides adhering to the timelines of developmental projects and ensuring close synergy between different government agencies to achieve optimal results on the ground.