Reforms in transport sector
The transport sector in Jammu and Kashmir has been craving for attention for many decades now. Not only are the procedures sought to seek various documentations done time consuming, but they are so cumbersome that a common man is compelled to resort to unfair means to get them fulfilled.
However, the decision by the administration to launch online services of Motor Vehicle Department will ensure to facilitate the common people in availing various services which will improve their lives and have positive impact on the UT’s transport sector.
The administration announced 12 services to be made online which brought great relief to the people. Services like duplicate registration to replacement of driving license are being provided to common people through a hassle-free process.
Besides, many rules have been simplified to provide paperless, cashless, faceless facilities to the people. It will address the concerns of thousands of citizens and contactless services can be availed without going to the RTO’s office.
The various services of MVD made online and simplified include contactless application for Learners’ license, hassle-free quick registration process at dealer level, no inspection of newly built vehicles at RTO, besides others. This has ensured that people have to wait for the services to be delivered right at their doorstep as they do not have to move from pillar to post to get their documentation done.
The move by the administration will ensure a drop in corruption levels which were otherwise being reported from the offices of the Regional Transport office and its subsidiaries located at the districts.
Seeking a learner’s license, transferring vehicle ownership or renewing the documents of vehicles was proving to be an uphill task until now. The procedure used to take months and resulted in creation of various barriers which were exploited by few corrupt officials and the whole network of middlemen who have unnecessarily managed to create a space for themselves at these offices.
Now that the services are being auto controlled the people will reap the benefits within no time. The procedures which have been simplified and made people friendly now need to be put in place in such a way that the unwanted elements will have no say in managing the affairs of registering authorities.
Providing various government services and facilities online is key to a transparent and corruption-free governance system. And by resorting to online mode the transport department will provide the much needed relief to the people.
However, one word of caution needs to be followed and that is establishing a grievance redressal mechanism for the common man in all these offices and that mechanism too needs to be made time bound.