Samoon reviews status of grievances on JK-IGRAMS portal
JAMMU: Principal Secretary Skill Development Department (SDD) Dr Asgar Hassan Samoon on Monday chaired a meeting at Civil Secretariat here to review the status of grievances and complaints received by the SDD on JK-IGRAMS portal.
The meeting was attended by Mission Director, Skill Development Mission, J&K, Leena Padha; Director, Skill Development J&K, Sudershan Kumar; Financial Advisor, SDD, Yasir Sharif, Special Secretary, SDD; Secretary, Board of Technical Education, J&K and other concerned officials both in person and through video conferencing.
Addressing the meeting, the Principal Secretary stressed upon the officers to ensure early redressal of grievances received by the concerned authorities so that every benefit of every government scheme reaches the public and required feedback is obtained from the same through these grievances.
He highlighted that the government has keen interest to provide every facility to the people in a transparent and time bound manner.
The Principal Secretary further enjoined upon the officers that redressal of each and every complaint/grievance should be completed on the basis of ground report with involvement of local representatives, so that the complainant gets proper information as well as resolution for same.
He impressed upon the officers to address the complaints/grievances under proper rules, regulations and guidelines of the government.
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