DC Sgr directs departments to adopt Online mechanism in Public Service Delivery
Srinagar: The Deputy Commissioner Srinagar Wednesday directed officers of all the departments to adopt an online mechanism for public delivery system.
In this regard a meeting of officers of line departments was convened under the Chairmanship of the Deputy Commissioner (DC) Srinagar Mohammad Aijaz Asad.
The deputy commissioner reviewed the preparedness and directed all the concerned Sectoral, zonal officers of the line departments to completely switch over to online mode in processing of cases for the public services for better monitoring and transparency with feedback from citizens.
He stressed that services which have been made online should not be provided through offline mode so that people are not compelled to visit government Offices needlessly.
The DC said Nodal Officers and officials designated by the line departments would be responsible for online services offered by their respective Departments.
He also directed that all concerned Nodal officers and officials shall submit daily based reports of applications received by their departments for online public services.
The DC also enjoined upon the concerned to involve the CSCs and Khidmat centres to further facilitate ease of services to the citizens.
While emphasising on launching robust IEC campaigns by every Department to sensitize citizens & officials, the DC asked all the Departments to paste guideline posters & advertisements in the premises of respective offices so that people visiting there know about the public services being offered with set timelines.
The meeting was informed that the issue regarding payment gateway will be resolved within a couple of days to ensure smooth implementation of online services involving financial inclusion. The DC enjoined upon the Officers that providing public services through online mode be given top priority to ensure citizen friendly, transparent, accountable and prompt public delivery system in the District.
The DC said providing IT-enabled delivery of public services shall make the system prompt, efficient, and effective by reducing the physical interface and saving Public Timing.
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